At Belhasa Driving Center LLC (“Belhasa,” “we,” “our,” or “us”), we understand that privacy is a top priority for our customers. Our goal is to maintain transparency about the personal information we collect, how we use it, and the measures we take to keep it safe. This Privacy Policy explains how we handle your personal data and outlines your rights concerning your information when you interact with our services, website, and mobile applications.

1. Our Commitment to Privacy

We respect your privacy and are dedicated to safeguarding the personal information you share with us. By enrolling for any of our services or interacting with our website, app, or customer support, you consent to the collection and use of your personal information as described in this Privacy Policy. We aim to make our services as secure and user-friendly as possible, and your privacy is fundamental to achieving that goal.

2. Types of Information We Collect

We collect different types of information in various ways when you use our services. This includes both personal and non-personal data:

• Personal Identification Information: This includes your full name, contact details, date of birth, Emirates ID number, and other identity verification information.
• Service-Related Data: Information about the driving lessons you book, including the type of lessons (e.g., car, motorcycle, truck), your performance, and any assessments taken.
• Payment Details: This encompasses your debit/credit card information and transaction history.
• Communication and Interaction: Any correspondence with us, including phone calls, email communications, live chat messages, and feedback you provide.
• Device and Usage Data: Information related to how you access our website or mobile app, including your IP address, device type, browser information, and browsing behavior.
• Location Data: We may collect and process your location information when you use our services, website, or mobile applications. This may include:
  • Precise Location Data: Such as GPS data collected via our mobile apps, used to provide location-based services like identifying nearby branches, optimizing lesson scheduling, or improving route planning during driving lessons.
  • Approximate Location Data: Such as your IP address location, used for analytics, security, and tailoring content relevant to your region.

  We collect this data to enhance your experience, improve our services, and ensure your safety during driving sessions. We do not share your precise location data with third parties for marketing purposes without your explicit consent.

  You may manage your location permissions through your device settings. However, restricting location data may limit certain functionalities of our services or apps.

In cases where you provide us with personal information about another person (e.g., a family member), you are responsible for ensuring that they are aware of and agree to this Privacy Policy.

3. Why We Collect Your Information

We collect personal information for a variety of reasons that help us enhance your experience with Belhasa Driving Center:

• To Provide Services: To process your bookings, enroll you in driving lessons, and schedule tests.
• Customer Support: To respond to your queries, assist you during your learning process, and provide necessary updates.
• Improving Our Services: To understand your needs better, gather feedback, and improve our training programs and customer experience.
• Communication: To inform you about upcoming appointments, new services, or promotions you may be interested in.
• Compliance: To adhere to legal and regulatory requirements, including those imposed by the UAE government and transportation authorities.
• Security: To ensure the safety of our services, staff, and customers.

4. Data Sharing and Disclosure

We value your privacy and only share your personal information in the following circumstances:

• Third-Party Service Providers: We work with trusted partners, such as payment processors, technical support teams, and customer service platforms, to deliver our services. These third parties are required to maintain the confidentiality of your personal information and only use it to provide services on our behalf.
• Legal Requirements: We may disclose your data if required by law, to comply with legal processes, or in response to requests from law enforcement or regulatory authorities.
• Emergencies: In the case of an emergency, we may share your data with emergency services to ensure your safety.
• Public Health or Safety: We may be compelled to share your information in situations where it’s necessary to protect public health or safety, as outlined by the UAE laws.

We do not sell, rent, or lease your personal information to any third parties for marketing purposes without your explicit consent.

5. Using Cookies to Improve Your Experience

Like many online services, we use cookies to enhance your experience on our website and mobile apps. Cookies are small files that help us remember your preferences and provide personalized content. These files allow us to:

• Functionality Cookies: Help us ensure that you can access secure parts of our website and retain important session information (e.g., booking forms).
• Performance Cookies: Help us understand how visitors use our website, allowing us to improve navigation, content, and overall user experience.
• Advertising Cookies: Used for targeted marketing, so you receive promotions and offers that are relevant to you.

You have the ability to manage cookies through your browser settings. However, disabling cookies may impact the performance of some website features.

6. Your Rights Over Your Information

As a customer of Belhasa Driving Center, you have certain rights regarding your personal information:

• Access: You can request a copy of the personal data we hold about you.
• Rectification: If any of the information we hold is inaccurate or incomplete, you have the right to request corrections.
• Erasure: You can request that we delete your personal information in accordance with applicable laws, though this may affect our ability to provide services.
• Restriction of Processing: In some cases, you may request that we limit how we process your data.
• Data Portability: You have the right to request that we transfer your data to another service provider, if technically feasible.

To exercise any of these rights, please contact us at the details below. We will respond to your request promptly and in accordance with UAE privacy laws.

7. How We Protect Your Data

We use a range of security measures to safeguard your personal information:

• Encryption: Sensitive data, such as payment information, is encrypted during transmission.
• Secure Storage: We store your information on secure servers with advanced protection against unauthorized access.
• Access Control: We restrict access to your data to authorized personnel only, based on their roles and responsibilities.

However, no data transmission or storage system is completely risk-free, and while we take all necessary precautions, we cannot guarantee absolute security.

8. How Long We Keep Your Information

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, and reporting requirements. Once your data is no longer needed, we will either securely delete or anonymize it.

9. Changes to Our Privacy Policy

From time to time, we may update our Privacy Policy to reflect changes in legal, regulatory, or operational practices. Any changes will be posted on our website with an updated “Last Updated.” Please review this policy regularly to stay informed about how we handle your personal information.

10. Contact Us

If you have any questions or concerns about how we collect, use, or protect your personal information, or if you wish to exercise any of your rights, please reach out to us: